Time & Attendance Case Study: Local Matters
Marketing Firm Discovers Operational Gains from Tracking Employee Time Via the Web.
Client Profile
Local Matters is a new media publishing and search marketing firm dedicated to creating, planning and managing search engine marketing initiatives. Search engine marketing, a form of Internet marketing, seeks to promote websites by increasing their visibility in search engine result pages. With over 200 employees located in Colorado, Florida, Louisiana, Utah, and London, Local Matters helps clients grow their businesses exclusively through local search marketing.
The Challenge
Growing their business through acquisition, Local Matters expanded from a 60 person company in one office to an organization with four offices and over 200 employees. Prior to the acquisitions, a single person was responsible for all employee payroll, time, and PTO. The rapid expansion forced Local Matters to reevaluate their time capture processes from the ground up. It became evident that doing business as usual with paper time cards was unsustainable and cost prohibitive. Local Matters wanted an innovative solution that wouldn't require additional personnel and addressed their key challenges:
- Strenuous payroll processes and paper time cards were exhausting resources
- Recent expansion made legacy procedures unsustainable
- Processing payroll was a manual process requiring 3 days of work per pay period
The Solution
Despite having an existing relationship with payroll provider ADP, Local Matters decided to evaluate the competition to find the best solution available for their business. Freda Gillette, Benefits/Payroll Manager for Local Matters, quickly determined the organization needed a web-based application that could be implemented quickly with no impact on their IT department Ms. Gillette turned to payroll provider Ceridian, an iEmployee partner, to help identify an innovative product that could considerably improve how Local Matters managed their business. Ceridian's team of payroll specialists suggested iEmployee Time and Attendance as an ideal solution due to its easy-to-use interface, low-cost, and world-class support.
"We reviewed other solutions, but iEmployee's customer service during the evaluation process is what made them stand out. What was remarkable was that all of the promises that iEmployee made before the sale were honored after the sale," said Gillette. "Even to this day, we still experience the highest level of service."
Within six weeks iEmployee deployed solutions to manage Time & Attendance, Paystubs & W2 forms. Right away time sheet data was received accurately and on- time allowing for one-click approvals. Gone were the crises ridden days when Gillette was rushing to collect time sheet data to ensure that Local Matters' employees were paid punctually. iEmployee Time & Attendance integrated seamlessly with Ceridian making payroll data easy to share and guaranteeing accuracy every time.
The Benefits
iEmployee Time & Attendance immediately made a positive impact on both administrators and employees because it was easy to incorporate, easy to learn, and easy to use. Now that time capturing and payroll processing was made available online, Local Matters was able to cut three days of manual effort that was previously used to collect, correct, approve and process payroll. iEmployee's ease-of-use and on- demand access to real-time data led employees to quickly embrace the new time tracking process. Thanks to the new solution, for the first time, the staff was provided on-demand access to real-time data attainable from any web browser.
Since implementing iEmployee workforce management solutions Local Matters has:
- Significantly reduced the time it takes to process payroll
- Improved accuracy of employee data by empowering employees to manage their own information
- Online access to data freed valuable company resources
Time capturing through iEmployee Time & Attendance permitted Local Matters to reduce expenses associated with processing payroll and enabled employees to accurately manage their data. "With iEmployee, going paperless has really helped us when it comes to managing timesheets and paystubs," said Gillette. "The distribution, follow-up and triage of missing paystubs easily ate up one full day's worth of work per pay period - Now I have that time back."
