iEmployee is committed to offering first-class product support to our customers. Keeping your varied requirements in mind, iEmployee offers a choice of Support Packages.
With our all new Night Package, apart from other benefits, our Support Representatives will assist you from 8:00 a.m. to 8:00 p.m. (Eastern). We have also introduced a Night & Weekend Package. This package offers you an additional two hours of support on Saturdays and Sundays. The table below lists the many benefits you get with an iEmployee Support Package.
Benefits |
Standard Package |
Night Package |
Night & Weekend Package |
| Unlimited telephone support during business hours |  |
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| Unlimited email support | |
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| Dedicated Account Managers during business hours | |
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| Voice messaging in the event a technician is unavailable | |
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| Back up support in case the dedicated Account Manager is not available | |
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| All technical queries taken care of | |
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| Regular updates on product enhancements | |
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| Night support: (8:00 a.m. to 8:00 p.m. ET) |
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| Weekend support: 2 hours each on Saturday and Sunday | |
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| Pricing | Additional 5% above the monthly fees | Additional 10% above the monthly fees |
Effective Support Makes Employees More PRODUCTIVE and Helps Increase Your Company’s Bottom Line!