iEmployee Support & Implementation
With iEmployee you not only get proven Time & Attendance and Human Resources solutions, you get dedicated support and implementation experts who are focused on knowing your needs, understanding how to best use iEmployee, and providing you with the guidance and partnership you need to make you successful. With our support and implementation experts you can finally:
- Get you up and running on time and on budget.
- Receive regular and proactive communication about your account.
- Receive the guidance you need to keep pace with changing needs and growing organizations.
- Have peace of mind knowing someone is watching out for you.
Support Details
Because iEmployee is a hosted software solution, you don’t have to pay extra for support and maintenance, and you don’t have to wait for the IT department to make you a priority. As an iEmployee customer, you receive standard support as part of your subscription available Monday-Friday, 8:00am – 8:00pm ET:
- Dedicated account manager for you to work 1-on-1 with.
- No additional charges for upgrades and product enhancements.
- Everything “installed” and tested for you.
- Unlimited telephone support.
- Unlimited email support.
- Proactive management of technical queries.
Implementation Details
With your implementation package, you can rest assured that your transition to iEmployee will be handled by experts who know how to take the needs of your business and build them into your new workforce management solution. Built around efficiency and expertise, our implementation process takes the stress and complexity out of your life.
- You have a dedicated implementation manager to serve as a single point of contact.
- Pricing is fixed ensuring there are no budget surprises.
- We provide the project management to ensure on-time, on-budget delivery.
- We develop and deliver training sessions for your managers and administrators.
